Return & Refund Policy

At Sixco Gear, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your order.

To qualify for a return, your item must meet the following conditions:

• Be in its original condition, unworn and unused.

• Have all original tags attached.

• Be returned in its original packaging.

• Include a receipt or valid proof of purchase.

How to Request a Return

To initiate a return, contact our customer support team at ceo.sixcogear@gmail.com.

Return Address:

5th Floor, 167–169 Great Portland Street
London, W1W 5PF
United Kingdom

Once your return request has been reviewed and approved, we will provide a return shipping label along with instructions on how to send your item back.

Important: Items returned without prior authorization will not be accepted.

For any return-related questions, feel free to contact us at ceo.sixcogear@gmail.com.

Damaged, Defective, or Incorrect Items

We recommend inspecting your order immediately upon delivery.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. Our team will review the issue and work toward an appropriate resolution.

Non-Returnable Items

Certain products are not eligible for return, including:

• Customized, personalized, or made-to-order products.

• Perishable goods.

• Personal care and hygiene products.

• Hazardous materials, flammable liquids, or gases.

• Sale or clearance items.

• Gift cards.

If you're unsure whether your item qualifies for a return, please contact our support team before sending it back.

Exchanges

If you wish to exchange an item for a different size, color, or product, we recommend returning the original item first.

Once your return has been approved, you can place a new order for your preferred item. This helps ensure faster processing and product availability.

European Union – 14-Day Cooling-Off Period

For orders delivered to customers within the European Union, you have the legal right to cancel your purchase within 14 days of receiving your order, without providing a reason.

This right applies regardless of our standard 30-day return policy. Statutory exceptions may apply, and your legal consumer rights remain unaffected.

Refund Processing

Once we receive your returned item, our team will inspect it to ensure it meets our return requirements.

We will notify you by email whether your refund has been approved.

If approved:

• Your refund will be issued to your original payment method.

• Refunds are typically processed within 10 business days.

• Additional processing time may be required by your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you haven't received your payment, please contact us at ceo.sixcogear@gmail.com.

Contact Us

If you have questions about returns, refunds, or exchanges, our customer support team is happy to assist.

Email: ceo.sixcogear@gmail.com

Address: 5th Floor, 167–169 Great Portland Street, London, W1W 5PF, United Kingdom

Thank you for shopping with Sixco Gear. We appreciate your trust and look forward to serving you again.